Ministry of Education moving to improve customer service
Employees of the Ministry of Education are currently participating in an In House Customer Service Training Workshops geared towards further improvement in its delivery to clients. One hundred and seventy (170) Ministry of Education officers are participating in these sessions being held on Tuesday and Wednesdays from 8:30 am to 2:30 pm at the Ministry of Education which commenced on February 5th 2019.
The objectives of the Workshops are to assist the Ministry’s employees to understand the critical patterns present in the encounter between citizens and Public Servants at a service-point and be capable of managing the encounter so as to ensure a positive and meaningful experience for both parties involved.
The Course is designed to seek and trigger the reward response rather than the “treat-response” in employees undergoing the training. It Course will also seek to prepare participants to initiate a similar reward response from customers and clients conducting transactions.